Unit 2 Working in the IT industry

With the IT industry continuing to grow and computers becoming increasingly fundamental to how
organisations function, employers are increasingly looking for people with specialised knowledge. In addition,
businesses are also looking for certain ‘soft skills’ which enable an individual to function more effectively as part
of an organisation.
Soft skills relate to an individuals ability to communicate and work effectively with others, use appropriate
language, be dependable and conscientious, and generally behave in an acceptable manner in the workplace.
Soft skills complement hard skills, which are the knowledge, understanding and technical skills required to
carry out a job. It is this combination of technical and soft skills which can improve a person’s employability.
This unit provides an opportunity for learners to explore the personal attributes which can play an important
role in establishing a successful career as an IT professional.